Job Description
We are looking for Laravel experts to join our fully remote and growing team.
– Design and maintain the agent lifecycle: initiation, context gathering, decision-making, escalation, and workflow completion.
– Implement the logic and steps agents follow: validation, routing, lookups, tool calls, escalations, and end-states.
– Develop and refine LLM-assisted workflows to ensure predictable and safe agent behavior.
– Build and tune retrieval (RAG) over our knowledge bases and evaluate grounding quality.
– Integrate agents with internal and external systems (internal APIs, messaging/telephony, and the AI gateway).
– Implement guardrails, safety rules, fallback logic, and human-handoff behavior.
– Build observability around agent behavior: logs, state transitions, evaluation signals, and audit trails, without leaking PHI.
– Own and extend the evaluation harness (scenario-based evals, LLM-as-judge, retrieval evals) and wire it into CI.
– Collaborate closely with the Director of AI and Senior Data & Cloud Engineer on workflow design and technical rollout.
– Write, test, and deploy high-quality production code for agentic responsibilities.
