Jan Laš joined HOPI as CIO with a pragmatic view of technology: it should solve real problems for real people, and the measure of success is whether those people actually use it. When we started working together on a data agent for HOPI’s logistics department, that pragmatism shaped almost every decision we made, sometimes in the direction I expected, and sometimes not.
I sat down with Jan to talk through what the project looked like from his side. Jan’s perspective is valuable precisely because it comes from the client’s seat rather than the consultant’s, and he tends to be more candid about the hard parts than most case studies allow.
